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ACCOUNT ENQUIRIES

What number can I call for all account queries

010 594 8400 or 011 797 0875

How do I apply for credit at Builders

Contact 010 594 8400 and the Contact Centre agent will forward you the credit application forms. Once you have completed this and attached the necessary documentation it must be submitted to the email address app@builders.co.za 

How do I increase my credit limit 

Contact 010 594 8400 and the Contact Centre agent will forward you the credit limit increase forms. Once you have completed this and attached the necessary documentation it must be submitted to the email address app@builders.co.za 

How can I follow up on the status of my application 

Contact 010 594 8400 or 011 797 0875 and the contact centre agent will direct your call to the Builders Risk Assessment department 

How can I make payment to my account 

Payment can be made to your account via EFT, cash or credit card payment  in store.

What bank account do I make payment in to 

Deposit account payments

Account Name MASSBUILD (PTY) LTD 

Absa Account number 40-7468-7084

Absa Account type Current Account

Branch code 50-99-55

Branch ABSA RIVONIA                                                                                                                                      

Trade account payments

Account Name MASSBUILD (PTY) LTD 

Absa Account number 40-7458-0967

Absa Account type Current Account

Branch code 50-99-55

Branch ABSA RIVONIA

How does Builders allocate EFT funds to your account

When we receive your EFT payment, your 5 or 6 digit Builders account number is automatically processed through our system using your reference number. 

Why is it important to include your Builders account number as a reference when making a payment

Our Builders system is programmed to automatically detect your 5 or 6 digit reference number to ensure the payment is automatically receipted to your account, this ensures an immediate update of your account status.

What happens if you use the incorrect reference number

If you use anything other than your Builders account number, your payment will have to be manually allocated causing delays in updating the status of your account. This could even result in your account being blocked due to the payment not being allocated timeously.

Where can I find my account number

It is prominently displayed on all of your statements as "your account with us"

Why do payments not reflect on my account

The incorrect reference has been used when making a payment

Why is my account blocked

Payment has not been received as per the payment terms set out on the credit application, which is usually within 30 days from the date of statement or the incorrect reference has been used when making a payment resulting in a delay of payment allocation.

Why is it important to notify Builders of my updated contact details (email address and telephone numbers)

To ensure that you receive your statements and invoices timeously.

My till slips/ tax invoices are fading, what can I do

Contact 010 594 8400 or 011 797 0875 and the Contact Centre agent will email a PDF copy of the invoice to you.

How do I add my VAT number on my invoices

Your VAT registration certificate or VAT clearance certificate that clearly shows the correct legal entity for which we hold an account for, can be sent to app@builders.co.za together with your Builders account number. The risk assessment department will update the VAT details accordingly.

When and where do I receive my statements

By the 4th of every month the statement is sent to the email address provided to us on the credit application form.

When and where do I receive my invoices

When a purchase is made a PDF tax invoice is immediately sent to the email address provided to us on the credit application form.

What can I do if I have not received my statement and/or invoices

Contact 010 594 8400 or 011 797 0875 and the Contact Centre agent will email a copy of the PDF statement and/or invoice to you.

What can I do if I have misplaced my proof of delivery

Contact 010 594 8400 or 011 797 0875 and the Contact Centre agent will request a copy of the POD from the store that the purchase was made from and email it to you.

 

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Our friendly contact centre staff can assist with quotation requests, product enquiries and account queries.

-Call 0860 284 533- We’d love to get your feedback on how we are doing.